Blackboard FAQs

How do I access Blackboard? Open your web browser and enter the following address – https://my.berkeleycollege.edu Enter your username. For students entering Berkeley prior to July 2008 your username would be your firstname-lastname For student entering Berkeley after July 2008 your username is the first 8 letters of your first name dash (-) the first 8 letters of your last name. As an example if your name is Catherine Notchcroft your username would be catherin-notchcro New default password will be Bc!MMSTID. That is (CAPITAL B) (lower case c) (exclamation point) (the two digit month of your birth) (STID - the last four numbers of your student ID - found on your student ID card). Example: If you were born in March and the last four digits of your student ID is 5555, your new default password will be Bc!035555. Why does it say "You are not currently enrolled in any course"? Check Academic Calendar to see when classes are in session. Call Advisement and Student Records to make sure you are enrolled for the current quarter. How do I change my Blackboard password? For security reasons, users must change their password to a strong password for e-mail (LiveMail), Blackboard, and Student Self Service. Click here for directions on how to change your password for LiveMail. Click here for directions to change both your Blackboard and Student Self Service password or click here to go directly to the password change module. How do I keep a copy of my sent e-mails? Berkeley College utilizes a product called LiveMail. All messages sent from your LiveMail account are stored in your Sent folder. How do I forward my e-mails from LiveMail to another email account? Click on the Email Tab in Blackboard Click on the Access LiveMail button Log into your account Click Options. Click Rules. Click New Rule, and select “Create a new rule for arriving messages.” In the pop-up window, type in a name for the rule (example: Forwarding) into the Name box. Under the “Do the following” heading, click on Forward or redirect… Click the checkbox for “Redirect the message to people or distribution lists.” In the “Rules Description” left pane, click on people or distribution lists. This will bring up the Address Book – Web Page Dialog window. At the bottom of the window in the “Message recipients:” section, type in the email address where you want your mail redirected to, in the “To->” box. Click OK. The Address Book – Web Page Dialog window will close and return you to the previous pop-up window. Click Move, copy, or delete… Click the checkbox for “Delete the message.” Click Save. Click OK in the dialog box: “This rule will be applied to every message that you receive. Is this correct?” How do I contact my online professor? Click on the Staff Information button. Here you will find your professor's e-mail address and phone number. Here you will find information about the professor and the course. How do I copy and paste my assignment? Select the text you wish to copy. Hold down the Ctrl key on the keyboard and then press the key C key. Go to where you would like to paste the text. Hold down the Ctrl key on the keyboard and then press the V key. How do I access the Group Discussions? Click on the Communication button. Click on Group Pages Click on your group. Click on Group Discussion Board. Reply to the comments of others or Add a New Thread How do I check my grades in the Online Grade book? Click on Tools. Click on Check Grade. Check to see your score. How do I access the Virtual Classroom? Click on the Communications button. Click on Virtual Classroom. Wait a little while since the Virtual Classroom takes time to load. To answer a question that the professor has posed, type your answer in the small space at the very bottom of the screen and hit return. Your answers and comments will appear in the window above. What do I do if my assignment has a lock? Notify your professor. Only your professor can clear a blocked assignment and advise you. How do I develop my Home Page? Click on tools, and then click on homepage. Fill in the information that you would like your classmates to have about you. It is recommended that you keep your information short; however, feel free to add a picture if you wish. To view your classmates homepage, click on Communication and then Roster. How do I access a class discussion? Click on the Discussion Board button. Click on the discussion posted. Follow your professor's directions. Click on one of the comments and click on reply. You may also click on Add New Thread and start a discussion. I am connecting through AOL. Why is Blackboard not working? America Online (AOL) users may not be able to access Blackboard properly using the browser supplied with AOL. AOL uses its own internal browser that allows users to browse the web. These web browsers are usually older versions of Internet Explorer. Blackboard does not recommend using AOL with Blackboard software. To solve this problem, please do the following. 1. Connect to your AOL account as you normally would. 2. Minimize the AOL browser by clicking on the Minimize button. (You will still be logged on to AOL) 3. Click on the icon for Internet Explorer, Netscape, or Mozilla to open the browser. 4. When the browser opens, enter the Berkeley College’s Blackboard web address into the web browser’s address search box. The web address is http://my.berkeleycollege.edu Log in to Blackboard with your Blackboard username and password. Note: To keep from being timed out from your AOL account, you should periodically (every 10-15 minutes) reopen the AOL browser and do a search of any kind.