Strong growth in employment of computer support specialists expected.
Information Technology Management at a Glance
Graduates of the Information Technology Management program are prepared for entry-level positions as computer support specialists or helpdesk technicians. For computer network support specialists, many employers accept applicants with an Associate’s degree, although some prefer applicants to have a Bachelor’s degree. Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Applicants with a Bachelor’s degree and a strong technical background should have the best job opportunities.
Typical Tasks Performed
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Computer network support specialists aid information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems. Typical job responsibilities include:
- Test and evaluate existing network systems
- Perform regular maintenance to ensure that networks operate correctly
- Troubleshoot local area networks and internet systems
Outlook for Employment
Employment of computer support specialists is projected to grow 12 percent through 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.
Industries That Employed the Most Computer Network Support Specialists in 2014:
- Computer systems design and related services –20%
- Wired telecommunications carriers – 10%
- Finance and insurance – 9%
- Educational services; state, local, and private – 8%
- Wholesale trade – 6%
Industries That Employed the Most Computer User Support Specialists in 2014:
- Computer systems design and related services – 20%
- Educational services; state, local, and private – 13%
- Information – 11%
- Administrative and support services – 9%
- Wholesale trade – 7%
Please note that these are national statistics and projections that might vary by location.
Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1