Medical assistant in office

Medical Administrative Assistant Program

Receive personalized attention as you train to become a medical administrative assistant who is qualified to work in various medical facilities.

In this program individuals will learn how to perform administrative front desk duties including scheduling appointments, maintaining health records, and using an electronic software system to complete office tasks.


The Berkeley College Medical Administrative Assistant program provides learners with the skills required to work as an administrative medical assistant performing clerical work in a variety of healthcare settings. Students will learn how to handle all administrative front desk duties; answering calls, scheduling appointments, and how to maintain medical records using computer systems to achieve office tasks. At the conclusion of the program, learners will be eligible to participate in the Certified Medical Administrative Assistant (CMAA) national certification exam administered through the National Healthcareer Association (NHA).

All topics explored in this program prepare learners for the Certified Medical Administrative Assistant (CMAA) certification examination offered through the National Healthcareer Association (NHA).

The following costs are included in the fee for the Medical Administrative Assistant program:

  • Certification exam for the Certified Medical Administrative Assistant (CMAA) offered through the NHA
  • Certification exam review for the CMAA
  • Required E-text
  • Required software

This program also prepares learners for the Certified Electronic Health Records Specialist (CEHRS) certification examinations offered through the National Healthcareer Association (NHA).

The Medical Administrative Assistant Program is offered through Berkeley College Online® and is designed to be completed in as little as two semesters.

Credit hours from the completed program may be applied toward credits for a degree program offered within the College’s School of Health Studies.

Individuals with a high school diploma or its equivalent are welcome to enroll in this certificate program. There is a short registration form, but no formal acceptance process.

Semester 1

  • HEA2200 - Medical Terminology (15 weeks | 3 credits)
  • SCI1120 - Human Biology (15 weeks | 3 credits)
  • CIS1115 - Computer Applications (15 weeks | 3 credits)
  • ENG1105 - Writing and Research (15 weeks | 3 credits)
  • HEA1101 - Foundations of Health Services (15 weeks | 3 credits)

Semester 2

  • MED1120 - Medical Office Administration (15 weeks | 3 credits)
  • HEA2255 - Electronic Health Records (15 weeks | 3 credits)
  • MBC1105 - Medical Coding (15 weeks | 4 credits)
  • HEA2310 - Patient Care Communication (15 weeks | 3 credits)
  • MED2285 - Medical Administrative Assistant Capstone (15 weeks | 2 credits)

Semester 1

Provides a solid foundation and understanding of the medical language used by healthcare professionals through the introduction, reinforcement, and combination of medical word parts including prefixes, suffixes, and combining forms. Emphasis is placed on word building, analysis of word parts, spelling, special endings, plural forms, correct pronunciation of terminology related to procedures, and diseases of the various body systems. Commonly used abbreviations and symbols will also be introduced.

3 Credit Hours

Study of the structure and function of the human body. Students are introduced to the various body systems, including the integumentary, skeletal, muscular, nervous, special senses, endocrine, respiratory, digestive, urinary, reproductive, hematological/immunological, and cardiovascular. Course includes definitions, terminology, chemical basis of life, and energy, as well as microbiology.

3 Credit Hours

Provides an introduction to computer technology with an emphasis on applications. Students learn to use software, such as Microsoft Windows, Word, PowerPoint, and Excel.

3 Credit Hours

An introduction to expository writing through a comprehensive survey of forms of composition. Students are taught to use words with precision and strengthen their understanding and application of grammatical and rhetorical principles. Students are encouraged to appreciate and incorporate the principles of academic and professional writing.

3 Credit Hours

Provides students with a comprehensive introduction to the American healthcare system. This course explains the structures and operations of healthcare organizations, explores the forces responsible for shaping the system, and considers the policies influencing the system’s current and future performance.

3 Credit Hours

Semester 2

Introduction to the healthcare industry and the medical assistant profession. Emphasizes patient relations as well as efficient procedures and administration of the professional office. Telephone techniques, patient scheduling, medical records management, and patient privacy within the practice are covered. Explores career development opportunities and strategies. Stresses entry-level job requirements and upward career paths.

3 Credit Hours

Familiarizes students with computerized billing and electronic health records using practice management software. Students learn to enter and edit patient personal history information, enter charges and post payments to financial accounts, and print statements. The importance of accuracy is stressed throughout this course.

Prerequisite: HEA1101

3 Credit Hours

Introduces the purpose and use of the International Classification of Diseases 10th Revision Clinical Modification (ICD-10-CM), along with the principles of Current Procedure Terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS). Topics include coding of diseases and procedures, an overview of coding systems, basic coding rules and conventions, procedural coding, the assignment of DRGs, and the relationship between coding to reimbursement.

Prerequisite: HEA2200

Prerequisite or Corequisite: SCI2100

4 Credit Hours

Examines key communication techniques utilized to facilitate effective communication between healthcare workers and patients. Students are exposed to relevant federal regulations and accreditation standards, electronic medical records and language lines, as well as verbal and non-verbal communication techniques.

3 Credit Hours

This course requires students to integrate the knowledge, skills, and techniques learned throughout the Medical Administrative Assistant program and is designed to reinforce the knowledge and skills necessary to participate in the Certified Medical Administrative Assistant (CMAA) examination.

Prerequisite or Corequisite: All courses in the Medical Administrative Assistant program

IMPORTANT NOTICE: Students in the Continuing Education programs and courses are not eligible for Berkeley College grants, scholarships, financial aid, VA benefits, or career assistance.