Berkeley Today Stories
If You Have Questions about Berkeley College, a LiveChat Agent is One Click Away
Whether you’re a high school senior trying to decide on a college major; an International student who wants to study abroad in the United States; or an adult student learner who is thinking about returning to college through the online program; Berkeley College is here to help you every step of the way.
According to LivePerson, Inc., Berkeley was one of the first higher education institutions of learning to implement the LiveChat service that has been in operation at the school for 18 years.
LiveChat is a software application that enables website visitors to chat live with customer support agents. It’s a solution dedicated for e-commerce and customer care.
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Through LiveChat assistance, an agent can serve multiple users at the same time, remote into a user’s personal computer if there are any technical difficulties, and customers can begin an open dialogue with the agent to quickly resolve a range of questions and concerns related to Admissions, Advisement, and Helpdesk technology.
Get your questions answered today by visiting one of the following LiveChat links:
Admissions LiveChat operators in the Enrollment Services Department are available from 7:30 AM to 1:00 AM Eastern Standard Time. After hours, students can leave a message through LiveChat and will receive a reply within 24 hours.
Advisement LiveChat is available from 9:00 AM to 8:00 PM with an off-hours message service.
Helpdesk LiveChat is available 24 hours a day, seven days a week.
Read our Frequently Asked Questions page to learn even more about Berkeley College.
The views and/or opinions in this article are those of the individuals interviewed. The academic achievements and/or employment outcomes described in this article are specific to each individual, and are not a guarantee of similar results for past or current students. For up-to-date and detailed information, please visit berkeleycollege.edu, and view our catalogs at berkeleycollege.edu/publications.